IT Resources

Need IT Support?

There are three ways to request support:

  • E-mail This email address is being protected from spambots. You need JavaScript enabled to view it. to create a ticket (This goes to the appropriate staff within IT. Please do not copy IT staff on the email, as this leads to duplication).
  • Enter the websitehttp://nr-servicedesk.northernrivers.org:8080  to create a ticket. Enter your network username, password and either Northeast or Parsons Domain to log in.
  • Call 518-579-3525.

The service desk is staffed Monday-Friday, 7:30 am – 5:00 pm.

You will be contacted by a member of our team regarding your request.

Click here for a copy of the IT staff directory.

Once a ticket is assigned, the issue is logged and on our radar. This helps us recognize any patterns of error or identify consistent problems that need to be resolved. Please do not open a request with any specific IT staff member.

Our Commitment

We are committed to providing expedited support for issues requiring immediate attention as well as timely support for non-urgent requests. The ticket system is a huge help in achieving this and brings some clear advantages:

  • The system is designed to route the call to technicians available to take your call. This saves you from calling multiple people for a single request.
  • Service announcements will be provided during high call volume.
  • Voicemails will automatically create a ticket in the new help desk software.

We request your assistance in maximizing our technician’s efficiency and effectiveness in resolving issues, by using the ticket system. Please do not call IT staff directly to report an issue as this results in duplicated work and slower response times.

If you have any questions about the IT service desk, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..

Reference Material:

Click here for a copy of the Using Manage Engine Service Desk Software guide for reference when creating or checking on your service requests.

 

Policies

Coming Soon!

Key Contacts

Drop-In Office Location – Schenectady

530 Franklin Street, 3rd floor across from Board Room
Drop-In Office Location – Albany 60 Academy Road, Historic Parsons Building, 3rd floor
Northeast Main Line 518.346.1284
Parsons Main Line 518.426.2600
Centralized Intake Unit 518.426.2800
Confidential Compliance Hotline 800.401.7404
Development 518.579.3516
Human Resources humanresources@northernrivers.org
Human Resources – Benefits Jenny Sardi, Sr. Benefits Administrator (Office) 518.579.3532
Information Technology / Service Desk 518.579.3525
sd@northernrivers.org
LMS (Learning Management System)
Media Inquiries / Communications 518.701.4927
Payroll 518.426.2691
Quality Management 518.426.2899
SATRI/Training 518.426.2660
Northeast After Hours
 
Community Living Services 518.376.1577 or 518.376.1579
Maintenance On-Call / Emergencies For emergencies and urgent after hours situations: 518.533.2542
Shelter 518.346.4251
TFFP on call 888.332.3706
Parsons After Hours
 
Family Foster Care 518.573.4903
Maintenance On-Call / Emergencies For emergencies and urgent after hours situations: 518.533.2542
Multi-dimensional Treatment Foster Care 518.225.7342
Residential Shift Captain 518.447.9107
RTF Supervisors 518.426.2746
Residential Program Units 217 Delaware, 518.434.0562
353 New Scotland, 518.489.5326
Rathbone, 518.426.2781
Wasson, 518.426.2780
Parsons B2H oncall 518-469-4201

Limited English Proficiency (LEP) of Language Assistance Services
Northern Rivers will provide language assistance services, free of charge, when necessary to provide meaningful access to whose primary language is not English. Contact Quality Management at 518.426.2600.
Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame Quality Management at 518.426.2600.
Notice of Privacy Practices: English / Spanish
Client Rights and Grievance Procedures: English / Spanish