FAQs

Click on each question for the answer.

Is there a cost to participate in the program?

OnTrackNY will not deny services to anyone based on inability to pay. For those individuals with health insurance coverage, we will seek reimbursement for some of our clinical services. However, we can work with you and your family to create a payment plan or sliding scale that works for you.

How much contact do participants have with their team?

We tailor each person’s treatment to their needs and preference. Some visits are at our office at 401 New Karner Road in Albany, N.Y., and sometimes we meet with you in the community. How many times a person meets with a member of the team each week or month varies. A participant may come into the office at least once per week and meet with their primary clinician. Other participants may meet with a clinician, attend a group session, and meet with the team psychiatrist, nurse, and/or peer specialist. Many participants meet frequently with the supported education and employment specialist about work and school goals.

How long can participants receive services with OnTrackNY?

We aim to have participants graduate from the program after two years, however, based on individual needs, time in the program may be for more than or less than two years.

Will OnTrackNY help with participants’ alcohol or drug use?

Many people who are in our program are currently using or have used alcohol or other drugs, such as marijuana. We work with participants to create an individualized plan for treatment that may include working on goals to reduce or stop using alcohol and drugs.

Are participants required to be taking medications to be eligible for ACT services?

There is no requirement to take medication. Participants meet with the psychiatrist and the rest of your team to determine whether—and which—medications are right for you. If you do take medications, we help you find the lowest dose of medications to help with symptoms while carefully monitoring any possible side effects.

If participants are receiving OnTrackNY services, can they also be in treatment elsewhere?

Once enrolled in OnTrackNY, participants usually have all of their services provided by our team. Sometimes there are exceptions to this—participants just need to ask.

Does having legal involvement exclude participants from OnTrackNY?

No, legal involvement does not exclude someone from participating in the program.

Can individuals with an assisted outpatient treatment (AOT) order participate in OnTrackNY?

Yes they can participate; having an assisted outpatient treatment (AOT) order does not exclude anyone from participating in OnTrackNY.

Can family members be involved in OnTrackNY?

Yes. in fact, we strongly encourage family involvement. However, we understand that sometimes young adults do not want or are not ready to have their family members or other supports involved in their treatment. We work with each participant to decide on how much or how little involvement he or she would like from their family.

FAQs

Click on each question for the answer.

What types of individuals does Mobile Crisis Services provide services to?

Individuals experiencing a psychiatric, emotional, or behavioral crisis within our county service area are eligible to receive our services. We provide services to children and adolescents in Albany County, and services to adults, children, and adolescents in Rensselaer, Saratoga, Schenectady, Warren, and Washington counties.

Our children’s team responds to individuals age 5–21, and our adult team responds to individuals age 18 and older. Individuals between the ages of 18 and 21 receive a response from the most appropriate team, depending on client enrollment in public school system or child versus adult treatment services.

Where does Mobile Crisis Services provide services?

Within the counties specified above, we respond to any community location where there is a need for crisis evaluation, including a client’s home, a treatment provider’s office, hospital, primary care office, or public locations such as shopping centers, coffee shops, and parks.

What hours does Mobile Crisis Services operate?

Mobile Crisis Services hours of availability are based on location and population served:
Adult services (all counties): 12:00 p.m.–9:00 p.m.
Child and adolescent services:
Albany, Rensselaer, Schenectady: 11:00 a.m.–9:30 p.m.
Saratoga, Warren, Washington: 8:00 a.m.–7:30 p.m.

How much do Mobile Crisis Services cost?

Mobile Crisis Services does not currently bill for services. We are a grant-funded program supported by our community stakeholders and local government agencies with the intent to help prevent unnecessary hospital and emergency room visits.

How much contact will participants have with the Mobile Crisis Services team?

Most individuals will only have one face-to-face contact with our team, followed by a follow-up telephone conversation to ensure continued safety. Some individuals use our team more regularly when they find themselves in crisis and in need of an intervention or stabilization. In some circumstances, providers might connect a team member with a client who may need our services in the future and who would benefit from an opportunity to meet our staff to be more comfortable in working with the support team.

Does Mobile Crisis Services help participants manage alcohol or drug use?

While the Mobile Crisis Services program is designed to help stabilize individuals experiencing a psychiatric emergency, many factors may contribute to that crisis. Alcohol or drug use will be addressed by the team in relation to its impact on psychological and social-emotional well-being and safety planning. When an individual is intoxicated, a full mobile crisis intervention may not be possible, and treatment by medical professionals may be recommended and facilitated. We are also able to make referrals to specialized substance abuse treatment program if needed.

Can Mobile Crisis Services clinicians provide therapy?

Our staff members are licensed behavioral health clinicians who are trained to provide both assessment and counseling services. However, this program’s function is to conduct a specialized assessment of risk to ensure client safety. As such, Mobile Crisis Services staff do not provide ongoing therapy services to clients. We would be happy to help facilitate a referral to another mental health outpatient program or other appropriate services as needed.

Can individuals with the legal system and/or law enforcement access Mobile Crisis Services?

Yes. Involvement with the legal system or law enforcement officials does not preclude someone from receiving mobile crisis services.

Can individuals with an assisted outpatient treatment (AOT) court order access Mobile Crisis Services?

Yes. Individuals with an assisted outpatient treatment (AOT) court order are encouraged to use Mobile Crisis Services to help them to remain on track and safely within their community.

Can family members be involved?

We strongly encourage family involvement if available at the time of a crisis. However, we understand that sometimes adults do not want or are not ready to have their family members or other supports involved in their treatment.

With regard to children, the team must obtain parental consent in order to meet with or assess a minor child. Parents and guardians play an integral role in the development of an effective safety plan to help the child remain in the community, and if a higher level of care is deemed necessary, a parent or guardian must also be involved in that process.

What supports are available for families?

The Mobile Crisis Services team employs peer support specialists (for the adult team) and family advocates (for the child/adolescent teams) to provide support to family members as well as the individual who has been identified as needing crisis services. Family members may be the first contact a team has when concern arises about how their loved one is coping with stress or functioning in the community. Our goal is to include an individual’s natural support system to develop an effective plan for continued safety whenever possible.

If Mobile Crisis Services is called and responds, does the individual in crisis have to go to the hospital?

Clients seen by the Mobile Crisis Services team do not automatically require a trip to the hospital. Our primary goal is to help stabilize the situation within a natural setting (the home, a provider’s office, or other location) to avoid unnecessary contact with the emergency departments and to help to prevent rehospitalization. If the crisis evaluation determines that imminent risk exists that cannot be mitigated by developing a safety plan or collaborating with natural supports and current providers, the team may need to help facilitate an alternate level of care, which typical includes hospitals and/or respite programs. Our current diversion from hospital contact is approximately 80–85 percent.

When Mobile Crisis Services is called, who on the team responds?

We are a team of licensed behavioral health providers, peer-support specialists, family advocates, and case managers. We also provide training and education to students from a variety of local college programs and will often have interns placed with us who are learning to provide crisis intervention services. We always respond with a team of at least two staff members, unless they are responding to certain school or hospital settings. Clients can expect to meet with a licensed clinician, with additional support provided by a second staff member matched to the client’s specific needs whenever possible. If peer-support or famiy advocacy services are available, they may be a good fit to help with the struggles a client is currently facing.

Contact Us

Thank you for your interest in a career with Northern Rivers! Fill out our online form if you have any questions or concerns or if you need more information.

Powered by ChronoForms - ChronoEngine.com

 

 

FAQs

Click on each question for the answer.

Is there a cost to the program?

Assertive Community Treatment (ACT) will not deny services to anyone based on inability to pay. For those individuals with Medicaid, we will seek reimbursement for some of our clinical services. However, we can work with you and your family to sign up for the appropriate benefits, should that support be needed.

How much contact do participants have with their team?

We tailor each person’s treatment to his or her needs and preferences. When beginning ACT services, seeing an ACT team member daily is not uncommon. Depending on the clinical need, some clients may see our team more frequently than others, but the minimum number of face-to-face meetings is 6 per month. Many of these meetings can be as brief as 15 minutes.

How long can participants receive ACT services?

Our goal is to have all participants graduate from the program at some point, but ACT is not time or term limited. ACT recipients will receive our services as long as they need service.

Will ACT help participants with alcohol or drug use?

Many people who are in our program are currently using or have used alcohol or other drugs, such as marijuana. We work with participants to create an individualized treatment plan that may include working on goals to reduce or stop using alcohol and drugs. We will also provide a substance-use specific meeting every week.

Are participants required to be taking prescription medications to be eligible for ACT services?

There is no requirement for medications. Clients meet with the psychiatrist and the rest of the client team to make a decision about whether—and which—medications are right for each client. For those who do take medications, the ACT team helps them find the lowest dose of medications to help with symptoms and carefully monitors any possible side effects.

Can participants receiving ACT services also receive treatment elsewhere?

Once are enrolled in ACT, participants generally have all of their services provided by the ACT team. Sometimes there are exceptions; participants should check with their treatment team for information regarding their specific circumstances.

Can clients involved in legal matters still participate in the ACT program?

Yes, the can participate. Involvement in legal matters does not exclude anyone from participating in the program.

Can individuals with an assisted outpatient treatment (AOT) order participate in ACT?

Yes; having an assisted outpatient treatment (AOT) does not exclude anyone from participating in ACT. In fact, ACT participation is encouraged for individuals who have an AOT.

Can family members be involved with ACT?

Yes, we strongly encourage family involvement. However, we understand that sometimes recipients do not want or are not ready to have their family members or other supports involved in their treatment. We work with each participant to decide on how much or how little involvement he or she would like from family members.

What supports are available for family members?

The ACT team includes a family specialist, and the entire team provides support to families in need.

Behavioral Health Care Center

ONE child, ONE team, ONE location

2019.11 Campus Project banner

The Concept

The Behavioral Health Care Center represents an innovative concept that will change the way children and families engage with the services delivery system, integrating services under one roof and improving communication and efficiency.

The Facility 

This 26,000-sq.-ft. one-story building will include two major areas: clinical services suites and residential suites.

The Services

  • Therapy and counseling suite features licensed behavioral health professionals.
  • Medical suite provides space for a health- care practitioner, psychiatrist, nurse practitioner, and/or registered nurse.
  • Crisis management suite for our mobile crisis triage and response team. 
  • Suite for care managers who assess, refer, and link children and families to other services.

The Residential Suites

  • Four living units, each featuring:
    • Five furnished single bedrooms
    • Shared living and activity areas
    • Two private bathrooms
    • A calm room specially designed to help children de-escalate during times of stress
  • One unit dedicated to short-term crisis stabilization
  • Nurses’ office
  • Meeting rooms for families
  • Full-service kitchen with dining area for 50
  • An interior courtyard and outdoor recreation space

The Result 

  • Residential Treatment Facility (RTF): A contemporary, comprehensive residential mental health program for youth and young adults ages 12–21.
  • Short-term Crisis Stabilization: Suite includes overnight services for children who need intervention, but who are not at immediate risk for self-harm.
  • Mobile Crisis Services teams: Rapid-response interdisciplinary teams that address mental health crises for children and adults in the home, school, and community.
  • Health Home Care Management: Guidance, support, and assessment for children who may be eligible or who are already enrolled in a Health Home system.
  • Outpatient Behavioral Health Clinic: With the capacity for integrated primary care and the potential to integrate other services, the clinic incorporates psychological assessments, and primary care.

FAQs

Click on each question for the answer.

Why are you undertaking this project?

Models of care continue to evolve to meet the needs of our communities. Integrating services to efficiently provide better outcomes for children and families is the key to our future.

How do you plan to pay for the building?

We have received a dedicated $4.2 million grant from New York State and will raise the remaining $5.7 million through private or public financing and community philanthropy.

How will this change the way you serve children and families?

By integrating services including the current short-term residence, mobile crisis response services, a behavioral health clinic, health home care management, primary care, and substance abuse services, clients will receive the right concentration of care under one roof, which will greatly improve both efficiency and outcomes. This reorganization of services will give us the flexibility to right-size services to meet patient demand.

Will more people be employed on the Albany campus because of the new facility?

The service design for the new facility calls for integration of programs, impacting staff from those programs currently located on campus and in other Albany offices. While we do not anticipate hiring any new staff, shifting resources among our other locations leads us to expect a modest 10 percent staffing increase on the Albany campus.

How will this affect recreation for children on campus?

We are acutely aware that people live, play and work here. We pledge to ensure not only that current open space is preserved, but also that new outdoor space will be utilized for recreation. We are confident that the finished product will result in an aesthetic upgrade for the entire campus.

How will you ensure the safety of the local residents?

For more than 100 years, we have been a proud part of our neighborhood. The safety and comfort of everyone in our community has always been at the forefront. As a resource available to the entire community, this new facility will in fact enhance safety for all.

Who will handle the construction process?

We have engaged a team including BBL Construction Services as our design/build contractor WCGS Architects, and Huston Engineering. All are local companies with extensive experience on projects like this.

Do you have enough space on campus to add another building?

We have sufficient space on our nearly 20-acre campus to seamlessly integrate this new facility with the rest of our campus in keeping with the aesthetically pleasing, neighbhood-friendly environment we have maintained since 1907.

How close to the road will the new building be? Will this increase the level of noise, especially during the evening hours?

The new building will have a substantial set-back from the road, further than existing curbside buildings. It will adhere to all local code and environmental standards with appropriate offset from the road.

What about the traffic during the construction phase? And where will all the construction workers park?

As the campus will continue to fully function during construction, we are cognizant of the need to preserve and maintain access. The construction perimeter wall will allow enough space for construction workers to park right on campus. We will strongly discourage on-street parking by staff and construction workers throughout the build.

What about the level of noise during the construction phase, particularly during evening hours if you plan to have people working through the evening?

Children will continue to live and study on campus, and we will take every step necessary to ensure that our residents and or neighbors do not face undue noise. Regular hours of construction will be Monday through Friday, 7:00 a.m. – 4:00 p.m. In the event that construction must occur outside of these hours, our contractor will obtain permission from us in each instance, and we will post notices on our website in advance of the work.

Have you thought about the traffic congestion this new building will cause in the neighborhood? Our narrow streets are already difficult to navigate, particularly at rush hour.

Because this facility is a replacement for one of our current residences, we do not anticipate increased street traffic. Enhancements to campus accessibility and the addition of extra on-campus parking will minimize any additional congestion.

Will you have enough parking?

Yes. Our architectural study has taken into account concerns about parking, and with the addition of 40 new parking spaces we are certain that the campus can fully support this new facility.

When will the building open?

We expect to have the facility functional by mid-2019.

Whom can I contact if I have a question or concern regarding construction?

Our project manager is available to answer questions and may be reached at 518.429.4459 or This email address is being protected from spambots. You need JavaScript enabled to view it. and he or she will respond within one business day.

Who are your partners in this project?

Initial grant funding came from the state Department of Health. Programs are licensed by the state Office of Mental Health. We will partner with outside organizations to provide the primary care and substance abuse services in the new facility. As with every other venture, we pursue partnerships with organizations that share our mission to help improve our communities.

 

Meet The Project Team

BHCC Project Team

A project like this requires a team of people to ensure that every aspect is well thought-out and that our clients get the top-quality facility they deserve. Leaders from across Northern Rivers are lending their expertise, including (L-R) David Rossetti, Chief Officer of Behavioral Health Services; Tabetha Zostant, Project Manager; Kim Cummins, Chief Officer of Residential and Foster Care; Audrey LaFrenier, President and Chief Operating Officer; Rich Gerardi, Chief Facilities Officer; Paul Stamas, Chief Information Officer; and Dave Keller, Director of Buildings and Grounds.

 

Zostant Tabetha

 

Tabetha Zostant, BS
Project Manager, Campus Project

As Project Manager for the Campus Project, Tabetha Zostant plays a key role in the planning and monitoring of every phase of the new Center. Additionally, she serves as a public representative of the project to the community.

She has extensive and varied background in the human services industry. Before accepting this role, she served as Training Manager for Northern Rivers’ Sidney Albert Training and Research Institute (SATRI), where she oversaw the execution and management of numerous statewide training contracts. She joined the organization in 2008,  subsequently serving a variety of direct care, supervisory and training roles. She has also worked with the New York State Professional Development Program, delivering training on the CONNECTIONS Case Management System, casework practice, and other related subjects relevant to child welfare personnel in local Departments of Social Services and voluntary agencies.

Tabetha earned her bachelor’s degree in Psychology and Criminal Justice from Sacred Heart University.

She is available to answer any additional questions and may be reached at 518.429.4459 or This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

Residential Treatment Center

 

The Concept

The Residential Treatment Center will enable an integrated model of residential programming designed to facilitate growth and treatment for youth in care.

The Facility 

This 12,600-sq.-ft. one-story building will include two main areas: Two 12-unit residential dorms, featuring private bedrooms and shared living/activity space; and a treatment services area including clinical, medical, and case-management services along with space designated for group and family treatment and therapy. A new outdoor recreation area will give residents varied extracurricular options in their own back yard.

The Services

  • Suite for care managers who assess, refer, and link children and families to other services
  • Nursing suite
  • Family visiting rooms
  • Clinical suite
  • Administration suite

The Dorms
Each dorm will feature:

  • 12 individual bedrooms
  • Shared living and activity areas
  • 3 private bathrooms
  • Team leader and direct care office space
  • Kitchen and dining area

The Result 

The new Residential Treatment Center will provide our youth with a modern place to live, learn, heal, and grow with the support of an Interdisciplinary team of clinical, therapeutic, childcare, medical, education, and support professionals while preserving their connections with the local community.

FAQs

 

%MCEPASTEBIN%

The Behavioral Heath Care Center

The Concept

The Behavioral Health Care Center represents an innovative concept that will change the way children and families engage with the services delivery system, integrating services under one roof and improving communication and efficiency.

The Facility 

This 26,000-sq.-ft. one-story building will include two major areas: clinical services suites and residential suites.

The Services

  • Therapy and counseling suite features licensed behavioral health professionals.
  • Medical suite provides space for a health- care practitioner, psychiatrist, nurse practitioner, and/or registered nurse.
  • Crisis management suite for our mobile crisis triage and response team. 
  • Suite for care managers who assess, refer, and link children and families to other services.

The Residential Suites

  • Four living units, each featuring:
    • Five furnished single bedrooms
    • Shared living and activity areas
    • Two private bathrooms
    • A calm room specially designed to help children de-escalate during times of stress
  • One unit dedicated to short-term crisis stabilization
  • Nurses’ office
  • Meeting rooms for families
  • Full-service kitchen with dining area for 50
  • An interior courtyard and outdoor recreation space

The Result 

  • Residential Treatment Facility (RTF): A contemporary, comprehensive residential mental health program for youth and young adults ages 12–21.
  • Short-term Crisis Stabilization: Suite includes overnight services for children who need intervention, but who are not at immediate risk for self-harm.
  • Mobile Crisis Services teams: Rapid-response interdisciplinary teams that address mental health crises for children and adults in the home, school, and community.
  • Health Home Care Management: Guidance, support, and assessment for children who may be eligible or who are already enrolled in a Health Home system.
  • Outpatient Behavioral Health Clinic: With the capacity for integrated primary care and the potential to integrate other services, the clinic incorporates psychological assessments, primary care, and substance abuse treatment.

 

Campus Projects 

PH4 Albany Campus 01 01

Residential Treatment Center

When children are unable to live safely at home with family, residential programs provide a safe and therapeutic living environment that enables them to work toward permanency goals. These children may face a variety of emotional, behavioral, and social challenges. The new Residential Treatment Center will provide our youth with a modern place to live, learn, heal, and grow with the support of an interdisciplinary team of clinical, therapeutic, childcare, medical, education, and support professionals while preserving their connections with the local community.

 Coming in 2020!

 

Contact Us

Thank you for your interest in our Campus Project! Give us a call at 518.429.4459 or fill out our online form if you have any questions or concerns or if you need more information.

Powered by ChronoForms - ChronoEngine.com

 

 

FAQs

Click on each question for the answer.

Why are you undertaking this project?

Models of care continue to evolve to meet the needs of our communities. Integrating services to efficiently provide better outcomes for children and families is the key to our future.

How do you plan to pay for the building?

We have received a dedicated $4.2 million grant from New York State and will raise the remaining $5.7 million through private or public financing and community philanthropy.

How will this change the way you serve children and families?

By integrating services including the current short-term residence, mobile crisis response services, a behavioral health clinic, health home care management, primary care, and substance abuse services, clients will receive the right concentration of care under one roof, which will greatly improve both efficiency and outcomes. This reorganization of services will give us the flexibility to right-size services to meet patient demand.

Will more people be employed on the Albany campus because of the new facility?

The service design for the new facility calls for integration of programs, impacting staff from those programs currently located on campus and in other Albany offices. While we do not anticipate hiring any new staff, shifting resources among our other locations leads us to expect a modest 10 percent staffing increase on the Albany campus.

How will this affect recreation for children on campus?

We are acutely aware that people live, play and work here. We pledge to ensure not only that current open space is preserved, but also that new outdoor space will be utilized for recreation. We are confident that the finished product will result in an aesthetic upgrade for the entire campus.

How will you ensure the safety of the local residents?

For more than 100 years, we have been a proud part of our neighborhood. The safety and comfort of everyone in our community has always been at the forefront. As a resource available to the entire community, this new facility will in fact enhance safety for all.

Who will handle the construction process?

We have engaged a team including BBL Construction Services as our design/build contractor WCGS Architects, and Huston Engineering. All are local companies with extensive experience on projects like this.

Do you have enough space on campus to add another building?

We have sufficient space on our nearly 20-acre campus to seamlessly integrate this new facility with the rest of our campus in keeping with the aesthetically pleasing, neighbhood-friendly environment we have maintained since 1907.

How close to the road will the new building be? Will this increase the level of noise, especially during the evening hours?

The new building will have a substantial set-back from the road, further than existing curbside buildings. It will adhere to all local code and environmental standards with appropriate offset from the road.

What about the traffic during the construction phase? And where will all the construction workers park?

As the campus will continue to fully function during construction, we are cognizant of the need to preserve and maintain access. The construction perimeter wall will allow enough space for construction workers to park right on campus. We will strongly discourage on-street parking by staff and construction workers throughout the build.

What about the level of noise during the construction phase, particularly during evening hours if you plan to have people working through the evening?

Children will continue to live and study on campus, and we will take every step necessary to ensure that our residents and or neighbors do not face undue noise. Regular hours of construction will be Monday through Friday, 7:00 a.m. – 4:00 p.m. In the event that construction must occur outside of these hours, our contractor will obtain permission from us in each instance, and we will post notices on our website in advance of the work.

Have you thought about the traffic congestion this new building will cause in the neighborhood? Our narrow streets are already difficult to navigate, particularly at rush hour.

Because this facility is a replacement for one of our current residences, we do not anticipate increased street traffic. Enhancements to campus accessibility and the addition of extra on-campus parking will minimize any additional congestion.

Will you have enough parking?

Yes. Our architectural study has taken into account concerns about parking, and with the addition of 40 new parking spaces we are certain that the campus can fully support this new facility.

When will the building open?

We expect to have the facility functional by mid-2019.

Whom can I contact if I have a question or concern regarding construction?

Our project manager is available to answer questions and may be reached at 518.429.4459 or This email address is being protected from spambots. You need JavaScript enabled to view it. and he or she will respond within one business day.

Who are your partners in this project?

Initial grant funding came from the state Department of Health. Programs are licensed by the state Office of Mental Health. We will partner with outside organizations to provide the primary care and substance abuse services in the new facility. As with every other venture, we pursue partnerships with organizations that share our mission to help improve our communities.

More Articles ...

Limited English Proficiency (LEP) of Language Assistance Services
Northern Rivers will provide language assistance services, free of charge, when necessary to provide meaningful access to whose primary language is not English. Contact Quality Management at 518.426.2600.
Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame Quality Management at 518.426.2600.
Notice of Privacy Practices: English / Spanish
Client Rights and Grievance Procedures: English / Spanish