Mobile Crisis

Our Mobile Crisis teams are comprised of licensed clinical supervisors and clinicians, family advocates, peer support specialists, and case managers. In teams of two, team members are deployed to assist adults, children, adolescents, and their families resolve emotional and behavioral health crisis situations.

We help prevent unnecessary hospitalization and emergency room visits by stabilizing the crisis in the most normalized, least restrictive setting.

Mobile Crisis teams function within a continuum of related services throughout the community to build an integrated crisis system that meets the needs of all children, adults, adolescents, and their families. 

Our Goal

We strive to provide strength-based and family-focused crisis solutions, where individuals and family are. Our community-based, culturally sensitive, and inclusive model preserves the family system, works to prevent unnecessary hospitalization, and gives hope to clients and families.

Our Approach

In the least intrusive manner, we:

  • Maximize the strengths of the child and family system
  • Collaborate with community agencies
  • Provide timely and appropriate level crisis response
  • Work to prevent higher, more restrictive levels of care using natural resources and community-based supports

Available Services

  • Consultation and information
  • Clinical assessment
  • Crisis intervention and stabilization
  • Referrals and linkages to ongoing community resources
  • Follow-up case management
  • Family or peer advocacy and support

How to Get Help in a Crisis

Parents, guardians, or adults should call 518.292.5499 for immediate live crisis support. When our teams are unavailable, you will be prompted to reach out to the nearest emergency responders, including 911, local hospital emergency room, or local mental health agency in your county for support.

What to Expect

Our clinician makes a telephone assessment and discusses interventions including:

  • Telephone support
  • Face-to-face intervention to further assess risk and de-escalate the situation
  • Connection to appropriate community resources

In situations involving imminent risk, our clinicians will refer callers to appropriate emergency responders.

Service Area

The teams respond to adult, child, and adolescent crises in:

  • Albany County (child and adolescent services only)
  • Rensselaer County
  • Saratoga County
  • Schenectady County
  • Warren County
  • Washington County

Please note: Northern Rivers’ Mobile Crisis Services team in Albany County handles children and adolescent crises only. For an adult in crisis in Albany County, please contact the Albany County Mental Health Center Mobile Crisis Team at 518.549.6500.


Home Health Care Management

In order to help children, adults, and families get the most out of a complex healthcare system, Northern Rivers provides comprehensive Care Management services to Medicaid participants enrolled a Health Home. Care Management ensures that every client has both “voice and choice” when navigating the complex behavioral and physical healthcare system.

Each client receives personalized planning, community support and services coordination designed to improve health and overall wellbeing. These services are free, voluntary, and specially designed to assist and provide support to children, adults, and families managing chronic and/or acute medical and behavioral health concerns.

Available Services

  • Comprehensive care management
  • Care coordination and health promotion
  • Comprehensive transitional care
  • Individual and family support
  • Referral to community and social support services
  • Health information technology


  • Presence in 23 upstate counties that ensures continuity of care for a child, adult, or family who moves residences
  • Standardized processes that provides ease of access to Local Departments of Social Services (LDSS) and community referrers
  • Proven understanding of the unique needs of children and families
  • Commitment to family-driven care (our model proposes coaching the family to manage their own care)
  • Commitment to principles of Family Finding for disconnected youth
  • Access to systemwide consultation for assistance with complex needs

Children’s Health Home Care Management services are available to children from birth up to the child’s 21st birthday who are or will be Medicaid eligible, reside in Albany, Clinton, Columbia, Essex, Delaware, Franklin, Fulton, Greene, Hamilton, Herkimer, Montgomery, Otsego, Rensselaer, Saratoga, St. Lawrence, Schenectady, Schoharie, Ulster, Warren, and Washington counties and the St. Regis Mohawk Reservation.

Adult Health Home Care Management are available to adults who are experiencing two or more chronic conditions, or HIV, or have a mental health concern, including severe emotional disturbance (SED) or are seriously and persistently mentally ill (SPMI).


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Golden Club

The Golden Club helps reduce isolation and increase social interaction with a variety of social, physical, and educational activities in a social model day program. Funding is available for eligible senior residents of Saratoga County who are mental health consumers.

Eligible individuals may choose to participate every day or on a part-time schedule.

The Golden Club’s VIP activities include:

  • Discussion of current events
  • Crafts                           
  • Low-impact exercises
  • Group outings
  • Instructional classes
  • Counseling
  • Speakers and films
  • Memory activities
  • Board and word games
  • Gardening

Golden Club hours are Monday – Friday (excluding holidays), 8:30 a.m.–3:00 p.m.

For more information, contact:
Vickie Strohmeyer
Director of the Golden Club
Phone, 518.587.2851
Fax, 518.587.4367
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Short-Term Crisis Stabilization

Northern Rivers Family of Services is proud to introduce a new short-term community-based treatment program for youth ages 12–17 years experiencing a period of acute stress, mental health, or psychiatric crisis that requires a 24/7 staff-secured (unlocked) treatment setting. The program’s primary goal is to stabilize a crisis situation to prevent the unnecessary use of a hospital emergency room or a hospital admission. As a youth’s crisis stabilizes, the program develops a plan of care to address underlying difficulties that led to the crisis, including making referrals for needed treatment supports and services for both the youth and the family.


  • Short-term specialized crisis care in a nonhospital setting.
  • Dedicated 5-bed facility in new state-of-the-art building designed specifically to meet the needs of youth and families dealing with behavioral health challenges.
  • Comprehensive wraparound services, supports, care management, and community linkages all based in the facility (via warm hand off).
  • A quick, safe return home with a plan and supports for long-term success.
  • A step down from hospital level of care for a youth who is in stable condition but needs time to access needed home and community-based services.


  • Our treatment model provides every client with the following:
  • Comprehensive screening and assessments with a specific focus on crisis planning and prevention.
  • Therapeutic services including crisis counseling for the youth and the family or caregiver, medication management and training, and skill building.
  • Care coordination, including case management, referrals, and telemental health for continuity of care with existing providers.


Our program is a highly specialized service designed for individuals with specific needs and challenges. To be admitted, a youth needs to meet all of the following:

  • Be between the ages of 12 and 17 at admission.
  • Demonstrate symptomatology consistent with a DSM-V diagnosis, which requires and can reasonably be expected to respond to short-term therapeutic intervention.
  • Be experiencing emotional or behavioral problems, not sufficiently stable, either emotionally or behaviorally, and not have appropriate family situation and functioning levels to be treated outside of a highly structured, 24/7 therapeutic environment.


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Peer Support Services

Peer Support Services emphasizes independence and self-reliance and helps develop the skills needed to function in the community outside the mental health system.

We offer assistance with:

  • Transportation to and from appointments
  • Scheduling and organizing appointments
  • Medical and legal advocacy
  • Assistance with budgeting
  • Medication management
  • Help connecting to and navigating through available community resources
  • General support and mediation for conflict resolution
  • Warm Line for nonemergency situations

Referrals for Peer Support Services can be self-made or by a therapist, physician, or case manager. The Community Specialist assists clients with developing a specific goal plan to meet individual needs and complement any established treatment plan. All Saratoga County residents are eligible to receive Peer Support Services. Anyone may use the Warm Line regardless of receiving specific peer support services.

The Warm Line
The Warm Line, a service offered by Peer Support Services, is a safe place for clients to reach out to peers to discuss nonemergency situations. For questions regarding medications, if one is dealing with suicidal thoughts, or for any other mental health emergencies, individuals should call 911 or the Saratoga County Mental Health Clinic on-call number. Any Transitional Services Association clients should call their appropriate on-call number.

Warm Line Hours
Tuesday, Wednesday, and Thursday, 4:00 p.m.–7:00 p.m.
Friday and Saturday, 7:00 p.m.– 9:00 p.m.

Anyone interested in becoming a Warm Line volunteer should contact:
Tracy McIntyre
Community Specialist
Phone, 518.587.2851
Warm Line, 518.581.9809
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The Community Specialist is available during regular office hours, Monday - Friday, 8:00 a.m.–4:00 p.m., 518.587.2851.

Download and complete the printable application [HERE]. The completed application, along with the required supporting documentation, can be dropped off, mailed, faxed, or emailed to:
Unlimited Potential
36 Cady Hill Blvd.,P.O. Box 4656
Saratoga Springs, NY 12866
Fax, 518.587.4367
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Behavioral Health Centers

The Behavioral Health Centers at Parsons Child & Family Center and Northeast Parent & Child Society are licensed by the NYS Office of Mental Health to provide outpatient mental health treatment services to those individuals who need help managing emotional and behavioral challenges. Individuals who are age 64 or younger and who are experiencing social, emotional, family, or mental health related challenges are eligible for services. The center specializes in providing trauma-informed care as well as person-centered treatment. Our goal is to help individuals be successful in all aspects of their life.


Individual and family therapy is available. Psychiatric consultation and medication management for individuals are available as complementary services to the counseling. Therapy is provided by licensed mental health professionals. 

Counseling addresses various life events and needs, including: 

  • Defiant or oppositional behavior
  • Attention problems and hyperactive behavior
  • Coping with loss
  • Depression/withdrawn behavior
  • Lying and stealing
  • Bullying
  • Attachment and bonding
  • Mood swings
  • Managing traumatic events
  • Suicidality
  • Sexual identity
  • Military life 


  • Evening hours available
  • Conveniently located on CDTA bus routes 

Who can access services? Individuals age 64 or younger, regardless of county of residence. 

How are services accessed? To make an appointment or a referral, please contact one of the following locations: 

401 New Karner Road
Albany, NY 12205 
Hours: Monday-Thursday, 8:30 a.m.-8:00 p.m.
Friday, 8:00 a.m.-5:00 p.m. Evening by appointment
Saturday, by appointment


530 Franklin Street 
Schenectady, NY 12305
Hours: Monday-Thursday, 8:30 a.m.-8:00 p.m.
Friday, 8:00 a.m.-5:00 p.m.


2452 U.S. Route 9, Suite 206 
Malta, NY 12020 


When are services available? The Behavioral Health Centers are open Monday through Friday; evening hours are available on request. 


Read more: Behavioral Health Centers-New_wMaps

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Customer Services

When you work with Unlimited Potential, you get more than just a job well done.

You’ll find craftsmanship in our wood products, whether it’s a picnic table, shrub cover or one of our comfortable Adirondack chairs. You’ll find efficiency when you use our bulk mailing services, and know the job will be completed on time, at a competitive cost. And there’s a less tangible reward you’ll discover—a sense of satisfaction. Because when you work with Unlimited Potential, you’re helping individuals ease their way back to the competitive workforce, supported by an environment that enables them to build new skills and discover new potentials.

For more information contact:
Jennifer Myers
Director of Production
Phone, 518.587.2851, ext. 218
Fax, 518.587.4367
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Assembly Operation
Unlimited Potential’s assembly operation can handle myriad tasks, everything from shrink wrapping to fulfillment work to low-cost color copying to labeling to actual assembly. We help businesses with tasks that need to be completed on time and at cost.

Fulfillment Services: Unlimited Potential recently added fulfillment or “pick-and-pack” services to our capabilities. We will store your products and track your inventory. As you receive orders from customers, we will pack and ship those orders for you, allowing your staff the freedom to help your business grow. This can be a truly “fulfilling” service for you and for our people.

Bulk Mailing
We want to be your bulk mailing expert! Whatever your bulk mailing needs—from letter mailing to monthly billing statements or new product samples—on Unlimited Potential provides dependable, fast, convenient, professional service. We are bulk mailing specialists, dedicated to timely, efficient mail processing designed to reduce your costs whenever possible.

Business can:

  • Save up to $.06 in postage for each mailing piece by taking advantage of presort discounts
  • Save $100 annually in postal permit fees
  • Save $100 for postal permit application fee
  • Save valuable staff time in bulk mail processing

Unlimited Potential can save postage costs on mail that qualifies for presort rates by ZIP code sorting standard mail. In addition, bar codes can be put on mail to achieve even greater savings.

Take a look at our wide range of services:

  • Collating
  • Folding
  • Inserting
  • Sealing
  • ZIP Sorting
  • Bar Coding
  • Metering
  • Tabbing
  • Shrink-Wrapping
  • Pick-up Delivery

For more information, please complete our online form. [HERE] We’ll get the information you need to you as soon as possible

Woodworking Shop
At Unlimited Potential, we strive to provide our clients with interesting and creative work, and our woodworking shop enables clients to develop practical skills while providing you with an entire catalog of high-quality products for use in private homes, camps, recreational settings, and business environments.

All products are designed to withstand substantial use, which makes them ideal for public facilities as well as family homes. Made of high-quality kiln-dried pine or pressure treated wood, our furniture is beautiful, functional, and durable.

We have a full range of products including picnic tables, Adirondack chairs, window boxes, bluebird houses, shrub covers, road barriers, picket fencing, and other products for homes and businesses.

Meet the Team

Coming soon.

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Vocational Evaluation

Individualized testing programs help find what types of careers work best for individuals taking into consideration their personality, capabilities, aptitudes, and educational background. Our skilled evaluator helps to identify strengths and weakness in order to overcome any barriers to employment.

Highlights include:

  • Discovering your transferrable skills
  • Detailed test results give insight into what type of work best fit you
  • Computerized assessments will provide fast and accurate information to plan for college, internships and/or further training toward your job goal

For questions or more information contact:
Lorraine Gardephe
Evaluation and School-to-Work Transition Coordinator
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Welcome Kit

For a look at the residential experience at Northern Rivers, please check out our Welcome Packet.


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School-to-Work Transition

Transition services support students as they move from high school to the work world and adult life. Our curriculum on vocational preparation and training is tied in with New York state learning standard toward a CDOS diploma. We understand and advocate for our clients’ rights and responsibilities under the Americans with Disabilities Act of 1990.

We offer the following assessments and trainings for students:

  • Vocational strengths and abilities
  • Independent living skills
  • Social and interpersonal skills
  • Work ethics training

For questions or more information contact:
Lorraine Gardephe
Evaluation and School-to-Work Transition Coordinator
Phone, 518.587.2851
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Limited English Proficiency (LEP) of Language Assistance Services
Northern Rivers will provide language assistance services, free of charge, when necessary to provide meaningful access to whose primary language is not English. Contact Quality Management at 518.426.2600.
Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame Quality Management at 518.426.2600.
Notice of Privacy Practices: English / Spanish
Client Rights and Grievance Procedures: English / Spanish