Meet the Team

Coming soon.

Welcome Kit

For a look at the residential experience at Northern Rivers, please check out our Welcome Packet.


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School-to-Work Transition

Transition services support students as they move from high school to the work world and adult life. Our curriculum on vocational preparation and training is tied in with New York state learning standard toward a CDOS diploma. We understand and advocate for our clients’ rights and responsibilities under the Americans with Disabilities Act of 1990.

We offer the following assessments and trainings for students:

  • Vocational strengths and abilities
  • Independent living skills
  • Social and interpersonal skills
  • Work ethics training

For questions or more information contact:
Lorraine Gardephe
Evaluation and School-to-Work Transition Coordinator
Phone, 518.587.2851
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Golden Club

The Golden Club helps reduce isolation and increase social interaction with a variety of social, physical, and educational activities in a social model day program. Funding is available for eligible senior residents of Saratoga County who are mental health consumers.

Eligible individuals may choose to participate every day or on a part-time schedule.

The Golden Club’s VIP activities include:

  • Discussion of current events
  • Crafts                           
  • Low-impact exercises
  • Group outings
  • Instructional classes
  • Counseling
  • Speakers and films
  • Memory activities
  • Board and word games
  • Gardening

Golden Club hours are Monday – Friday (excluding holidays), 8:30 a.m.–3:00 p.m.

For more information, contact:
Vickie Strohmeyer
Director of the Golden Club
Phone, 518.587.2851
Fax, 518.587.4367
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Vocational Rehabilitation

When individuals come to Unlimted Potential, our Vocational Counselors conduct an assessment and develop a plan of action to assist individuals in reaching their employment potential. Our vocational programs function as tools to help individuals with barriers to employment determine realistic job goals and provide assistance to achieve them while establishing on-going supports for the duration of employment.

Vocational Counselors guide each individual through the employment process, promoting success along the way. Each individual’s service plan is person centered and includes any or all of the following: job search assistance, job interviewing skills, on-the-job training, ongoing intensive job coaching, skills training and follow-along services to encourage success.

Supported Employment
Employment specialists work one-on-one with individuals to determine job preparedness, develop job search strategies, and provide on-site job training, support, and advocacy.

Using a person-centered approach, Unlimited Potential provides individuals with the supports necessary to choose, find, establish, and maintain a job. Employment Specialists work one-on-one with individuals to provide all aspects of vocational services. These services can include assessment, job development, job placement, job coaching, job-related crisis intervention, benefits counseling, and ongoing follow-along supports. Our staff work as a team to promote independence and integration into the community.

Career Exploration
Each client is connected with one of our Employment Counselors at Unlimited Potential in order to find an appropriate job match for each individual. The Employment Counselor works one-on-one with individuals to explore their particular strengths and barriers to employment. The counselor guides them through the application process, delivering the level and type of support needed. This can include resume preparation, interview skills training, and flexible on- or off-worksite assistance as needed. In addition, each counselor has received benefits training and ensures the individual is aware of their rights and how employment may affect their benefits.

Once our clients are hired, they continue to work closely with a Job Coach who assists them in retaining the job. The Job Coach can meet clients at the worksite or at another mutually convenient location to continue the coaching process. This could include strategies to overcome individual barriers and fears as well as methods to overcome job related challenges. The Job Coach also can meet with the employer in an effort to circumvent potential work problems. This flexible job coaching relationship can continue for as long as either party would like.

Assisted Competitive Employment
Assisted Competitive Employment (ACE) provides all aspects of vocational services including assessment, advocacy, job coaching, job counseling, job related crisis intervention, benefits counseling and individual and ongoing flexible follow-along supports

Production Center
Our work center provides training in both life and employment skills. We provide employment opportunities to use these skills, which boost self-esteem and personal pride, encourage independence, and facilitates community membership and participation. All of this occurs in a supportive environment that encourages people to reach their potential. It is an environment that is patient, supportive, and encouraging while recognizing the special challenges and unique human needs of our clients.

The goal of the work center has always been to move our clients toward self-reliance and independence. We offer transitional opportunities to the clients through strategic partnerships and private sector employment initiatives both temporary and permanent. Certainly there is no one standard or schedule for independence that works for every person. Just as the challenges each client faces are different, so too should a program possess the flexibility to respect an individual’s pace and capabilities. For some clients the goal of total self-reliance will be a lifelong struggle, which is why our work center has the resources and tools clients need to achieve their goals while at the same time providing a safety net for those who must try again and again.

Our work center offers several services for businesses in the community. We provide mailing services (no mailing is too small or too large), we provide fulfillment services (pick, pack, and ship), we handle a wide range of assembly projects, and we have an amazing woodshop. Unlimited Potential builds shrub covers, Adirondack chairs, picnic tables, bluebird houses, bat houses, and custom-made shelving units for display items.

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Peer Support Services

Peer Support Services emphasizes independence and self-reliance and helps develop the skills needed to function in the community outside the mental health system.

We offer assistance with:

  • Transportation to and from appointments
  • Scheduling and organizing appointments
  • Medical and legal advocacy
  • Assistance with budgeting
  • Medication management
  • Help connecting to and navigating through available community resources
  • General support and mediation for conflict resolution
  • Warm Line for nonemergency situations

Referrals for Peer Support Services can be self-made or by a therapist, physician, or case manager. The Community Specialist assists clients with developing a specific goal plan to meet individual needs and complement any established treatment plan. All Saratoga County residents are eligible to receive Peer Support Services. Anyone may use the Warm Line regardless of receiving specific peer support services.

The Warm Line
The Warm Line, a service offered by Peer Support Services, is a safe place for clients to reach out to peers to discuss nonemergency situations. For questions regarding medications, if one is dealing with suicidal thoughts, or for any other mental health emergencies, individuals should call 911 or the Saratoga County Mental Health Clinic on-call number. Any Transitional Services Association clients should call their appropriate on-call number.

Warm Line Hours
Tuesday, Wednesday, and Thursday, 4:00 p.m.–7:00 p.m.
Friday and Saturday, 7:00 p.m.– 9:00 p.m.

Anyone interested in becoming a Warm Line volunteer should contact:
Tracy McIntyre
Community Specialist
Phone, 518.587.2851
Warm Line, 518.581.9809
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The Community Specialist is available during regular office hours, Monday - Friday, 8:00 a.m.–4:00 p.m., 518.587.2851.

Download and complete the printable application [HERE]. The completed application, along with the required supporting documentation, can be dropped off, mailed, faxed, or emailed to:
Unlimited Potential
36 Cady Hill Blvd.,P.O. Box 4656
Saratoga Springs, NY 12866
Fax, 518.587.4367
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Behavioral Health Home and Community-Based Services

Adult Behavioral Health Home and Community-Based Services (HCBS) can help individuals achieve their life goals and be more involved in the community. A recovery model of care emphasizes and supports a person's potential by optimizing quality of life and reducing symptoms of mental illness and substance use disorders through empowerment, choice, treatment, educational, employment, peer/family support, and health and well-being goals.

  • Educational Support Services
  • Empowerment Services-Peer Supports
  • Pre-vocational Services
  • Transitional Employment
  • Intensive Supported Employment
  • Ongoing supported employment

For questions or more information, contact:
Erin Strattman
Director of Rehabilitation
phone, 518.587.2851
fax, 518.587.4367
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Customer Services

When you work with Unlimited Potential, you get more than just a job well done.

You’ll find craftsmanship in our wood products, whether it’s a picnic table, shrub cover or one of our comfortable Adirondack chairs. You’ll find efficiency when you use our bulk mailing services, and know the job will be completed on time, at a competitive cost. And there’s a less tangible reward you’ll discover—a sense of satisfaction. Because when you work with Unlimited Potential, you’re helping individuals ease their way back to the competitive workforce, supported by an environment that enables them to build new skills and discover new potentials.

For more information contact:
Jennifer Myers
Director of Production
Phone, 518.587.2851, ext. 218
Fax, 518.587.4367
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Assembly Operation
Unlimited Potential’s assembly operation can handle myriad tasks, everything from shrink wrapping to fulfillment work to low-cost color copying to labeling to actual assembly. We help businesses with tasks that need to be completed on time and at cost.

Fulfillment Services: Unlimited Potential recently added fulfillment or “pick-and-pack” services to our capabilities. We will store your products and track your inventory. As you receive orders from customers, we will pack and ship those orders for you, allowing your staff the freedom to help your business grow. This can be a truly “fulfilling” service for you and for our people.

Bulk Mailing
We want to be your bulk mailing expert! Whatever your bulk mailing needs—from letter mailing to monthly billing statements or new product samples—on Unlimited Potential provides dependable, fast, convenient, professional service. We are bulk mailing specialists, dedicated to timely, efficient mail processing designed to reduce your costs whenever possible.

Business can:

  • Save up to $.06 in postage for each mailing piece by taking advantage of presort discounts
  • Save $100 annually in postal permit fees
  • Save $100 for postal permit application fee
  • Save valuable staff time in bulk mail processing

Unlimited Potential can save postage costs on mail that qualifies for presort rates by ZIP code sorting standard mail. In addition, bar codes can be put on mail to achieve even greater savings.

Take a look at our wide range of services:

  • Collating
  • Folding
  • Inserting
  • Sealing
  • ZIP Sorting
  • Bar Coding
  • Metering
  • Tabbing
  • Shrink-Wrapping
  • Pick-up Delivery

For more information, please complete our online form. [HERE] We’ll get the information you need to you as soon as possible

Woodworking Shop
At Unlimited Potential, we strive to provide our clients with interesting and creative work, and our woodworking shop enables clients to develop practical skills while providing you with an entire catalog of high-quality products for use in private homes, camps, recreational settings, and business environments.

All products are designed to withstand substantial use, which makes them ideal for public facilities as well as family homes. Made of high-quality kiln-dried pine or pressure treated wood, our furniture is beautiful, functional, and durable.

We have a full range of products including picnic tables, Adirondack chairs, window boxes, bluebird houses, shrub covers, road barriers, picket fencing, and other products for homes and businesses.

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Vocational Evaluation

Individualized testing programs help find what types of careers work best for individuals taking into consideration their personality, capabilities, aptitudes, and educational background. Our skilled evaluator helps to identify strengths and weakness in order to overcome any barriers to employment.

Highlights include:

  • Discovering your transferrable skills
  • Detailed test results give insight into what type of work best fit you
  • Computerized assessments will provide fast and accurate information to plan for college, internships and/or further training toward your job goal

For questions or more information contact:
Lorraine Gardephe
Evaluation and School-to-Work Transition Coordinator
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School-Based Behavioral Health

School-based behavioral health services are designed to provide a variety of services to school-age children who have social, emotional, or behavioral needs so that they can experience success in school. School based behavioral health services are located throughout the Capital Region, with a continuously growing network. 


Licensed mental health professionals provide the following services, both individually and in the classroom milieu: 

  • Individual counseling
  • Family counseling
  • Group counseling
  • Behavioral intervention
  • Family support services 

Case management, psychiatric consultation, and medication management for children are available as complementary services to the counseling. 


  • Immediacy: staff can help address issues in the moment
  • Convenience: services are provided at the child’s school
  • Assistance to families in accessing services
  • Increased positive interaction between parents and children
  • Services available during school vacations and throughout the summer
  • Greater success for the child at school 

How are services accessed? School personnel, including the principal and school social worker, can access services for a child and family. Parents or caregivers may also directly contact one of our Behavioral Health Centers to inquire on additional options or for more information. 

Albany: 401 New Karner Road, 518.431.1650 (serving Albany City School District, Cohoes City School District, Guilderland School District, North Colonie School District, South Colonie School District) 

Malta, 2452 U.S. Route 9, Suite 206, 518.292.5433 (Ballston Spa Central School District, Burnt Hills School District, Cambridge Central School District, Hadley-Luzerne School District, Hartford School District, Queensbury Union Free School District, Saratoga School District, Stillwater School District, and Warrensburg School District) 

Schenectady: 30 Franklin Street, 518.381.8911 (serving Duanesburg School District, Mohonasen School District, Niskayuna School District, Schalmont School District, and Schenectady City School District) 

Our network of participating schools is continually expanding. 

Participating school districts: [Brochure] [Rack Card]

• Albany City School District
• Ballston Spa Central School District
• Burnt Hills School District
• Cambridge Central School District
• Cohoes City Central School District
• Duanesburg School District [More]
• Guilderland School District [More]
• Hadley-Luzerne Central School District
• Hartford School District
• Niskayuna School District [More]
• North Colonie School District [More]
• Saratoga Springs Central School District
• Schenectady City School District
• South Colonie Central School District
• Stillwater School District
• Queensbury Union Free School District
[School Locations]

When are services available? Our school-based behavioral health offices are open whenever school is in session. Services continue throughout the year including all vacations and summer months. After hours and during vacation periods, our staff can be reached by cell phone. 

Limited English Proficiency (LEP) of Language Assistance Services
Northern Rivers will provide language assistance services, free of charge, when necessary to provide meaningful access to whose primary language is not English. Contact Quality Management at 518.426.2600.
Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.  Llame Quality Management at 518.426.2600.
Notice of Privacy Practices: English / Spanish
Client Rights and Grievance Procedures: English / Spanish